• MHSU Care Coordination Supervisor

    Job Locations US-NC-Elkin | US-NC-Hickory | US-NC-Gastonia
    Posted Date 4 weeks ago(5/29/2018 1:04 PM)
    Job ID
    # of Openings
  • Overview

    Location: Negotiable

    Projected Hiring Range: $57,095 – $60,100

    Posted: 5/29/2018

    Closing Date:  OUF


    The Mental Health/Substance Use (MHSU) Care Coordination Supervisor manages and supervises a MHSU Care Coordination team. This position is responsible for management duties relating to MHSU treatment planning, assessment, referral/linkage, and monitoring of individuals in identified special healthcare needs populations and high risk high cost populations. This position requires a dynamic, proactive approach to supervision, assessment, monitoring and comprehensive coordination of care, to ensure quality supports and consistent adherence to waiver requirements. This is a mobile position requiring work in various locations.


    • Supervises staff of an assigned MHSU Care Coordination Team which may include MHSU Care Coordinators, Transition Coordinators, In Reach Specialists, Population Health Specialists, Community Liaisons, etc
    • Completes weekly, monthly, quarterly and other performance reporting as required or needed related to individuals categorized as “high cost” “high risk” or “special population”
    • Provides communication and technical assistance with providers, consumers, stakeholders, and other LME/MCO staff regarding MHSU responsibilities and functions
    • Creates problem-solving and goal-oriented partnerships with individuals/legally responsible persons, providers, etc.
    • Provides training and instruction regarding Child and Family Team meeting facilitation for children/adolescents, treatment team planning and the Four Quadrant Care Coordination Model to staff, community, and stakeholders
    • Provides ongoing training and instruction regarding Service Definition requirements, provider network capacity, and medical necessity criteria to staff, community, and stakeholders as needed
    • Meets departmental goals to ensure that the following criteria are met for the MHSU Care Coordination Department:
      • Timely development of the person centered plan, crisis plan and Behavior Support Plan (as applicable)
      • Identification and use of natural/community resources through the assessment/planning process
      • Appropriately updated assessments/plans
      • Services are monitored (including direct observation of service delivery) in all settings
      • Reporting of critical incidents
      • Timely follow-up on any concerns/issues
      • Timely submission of authorization requests for all LME/MCO funded services/supports
      • All clinical documentation (e.g. goals, plans, progress notes, etc.) meet State, agency and Medicaid requirements
      • Medical record compliance/quality, as demonstrated by ensuring ≥95% compliance on Qualitative Record Review
    • Collaborates with CCNC, hospitals, and physicians within LME/MCO area to develop and implement plans, coordination of activities, and management of deliverables       for individuals categorized as “high cost” or “high risk” or “special population” due to frequent and intensive medical needs
    • Provides clinical consultation
    • Ensures continuity of care for intensive crisis services and other levels of care
    • Performs prior authorization review, continued stay and discharge reviews for mental health and substance use services
    • Conducts chart reviews for care determinations to assist providers with creative problem solving to suggest alternative approaches to care
    • Utilizes clinical knowledge of a range of mental health and substance use diagnosis for children and adults
    • Makes sound judgments based on clinical and legal requirements, client needs, and the crisis intervention and recovery model and community resources



    Knowledge, Skills and Abilities:

    • Comprehensive knowledge of assessment and treatment of MHSU needs, with or without co-occurring I/DD needs
    • Considerable knowledge of the MH/SU/IDD service array provided through the network of the LME/MCO’s providers
    • Working knowledge of laws, regulations, and program practices/requirements impacting consumers and families
    • Exceptional leadership and interpersonal skills; highly effective communication ability
    • Excellent computer skills including proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.)
    • Excellent problem solving, negotiation and conflict resolution skills
    • Propensity to make prompt, independent decisions based upon relevant facts and established processes
    • Detail oriented, able to independently organize multiple tasks and priorities, and to effectively complete reporting measures within assigned timeframes


    Education/Experience Required:

    A Master’s Degree in a Human Service field with clinical licensure and three (3) years post-Master’s degree care coordination experience with MHSU experience, two (2) years of administrative supervisory experience, and 2 years clinical supervisory experience.



    Education/Experience Preferred:

    Three (3) years administrative supervisory experience.



    Licensure/Certification Requirements:

    Current unrestricted license (LPC, LCSW, LMFT, LCAS or LPA) with the appropriate professional board of licensure in the state of North Carolina.   Employee is responsible for complying with respective licensure board’s continuing education/training requirements in order to maintain an active license.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed