• Business Analyst

    Job Locations US-NC-Gastonia | US-NC-Elkin | US-NC-Hickory
    Posted Date 5 months ago(11/29/2018 12:00 AM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Excellent Benefits Package!!!

    Positions Available: 3

    Location:  Gastonia, Elkin or Hickory

    Projected Hiring Range: $48,355 – $50,900


    Closing Date:  Open Until Filled


    Primary Purpose of Position: This position performs complex professional work in business requirements analysis, project management, technical consultation, and in the design and preparation of system integrations. This position will assist with the development of creative and highly technical solutions within specified time frames.   In addition, this position serves as a liaison between the IT Department and other departments or individuals to understand and evaluate workflows, structure and operations of the organization so that recommendations can be made on possible solutions to assist with the agency achieving its goals.




    Role and Responsibilities:

    • Analyze current business practices to suggest technology improvements to enhance efficiency, improve workflow, and/or solve problems. This position will participate with LME/MCO staff to assist in determining future business technology needs as needed. This staff person will document all processes during the project phase.
    • Analyze the present business practices and processes and find ways to improve them through a continuous performance improvement plan.
    • Lead cross-functional business process teams and continuous improvement efforts.
    • Research software products and make recommendations to IT Management as part of the project management process;
    • Provide business systems support in response to user input, contacting software vendors as required;
    • Assess user data requirements and assist users in the creation of specialized report specifications;
    • Assist in validating results from data extractions and reports to ensure results match specifications and documentation;
    • Work with outside agencies to increase knowledge and share information as needed to provide the best possible solutions to end users;
    • Research questions and investigate errors and problems; tracks issues and follows up with affected staff;
    • Evaluate information harvested through surveys, task analysis, and business process descriptions;
    • Perform post project implementation surveys or evaluations to ensure that the project met its goals and objectives and was successful.
    • Work in conjunction with IT Management on projects.
    • Coordinate systems projects involving the design and implementation of computer applications to enhance work performed by the agency’s departments; develops and/or assists with developing project scope, goals and suggested format for project implementation;
    • Create and maintain project plans, budgets, spending plans and schedules. Tracks and report progress against project goals, budgets and milestones. Coordinate the required resources to execute projects;
    • Maintain project documentation for project management and public records requirements;
    • Ensure the fulfillment of technical requirements, and reviews quality and accuracy of project deliverables;
    • Provide support to users to ensure that new technologies are used properly and to their potential. Coordinates with the IT Technical Trainer for end user training sessions as required;
    • Performs other job-related tasks as required.


    Knowledge, Skills and Abilities:

    • Thorough knowledge of modern techniques in system analysis and design in an environment of multiple systems including multi-user networking and communications
    • Thorough knowledge of desktop business applications, particularly MS Word, MS Excel, MS Project, MS Access
    • Thorough knowledge of project management techniques and best practices
    • General knowledge of the LME/ MCO business operations
    • General knowledge of applications to include Web based applications, client server applications
    • General knowledge and understanding of databases and database queries using SQL, SAS, Crystal Reports queries
    • General knowledge of principles of accounting and statistical procedures relative to computer applications
    • Excellent communication skills and the ability to address diverse groups of internal and external personnel
    • Ability to establish and maintain effective working relationships with technical staff and other staff
    • Ability to follow oral and written instructions
    • Ability to interview users and translate needs to application solutions
    • Ability to solve problems; ability to manage several projects at the same time
    • Ability to prepare technical reports and manuals




    Education and Experience Required: Bachelor’s Degree and 3+ years of experience in any of the following: Managed Care, Information Technology, Business Analytics or Project Management; or an Associate’s Degree in an IT related field and 5 years of experience in any of the following: Managed Care, Information Technology, Business Analytics or Project Management; or an equivalent combination of education and experience that includes managing projects and complex software applications including client service and web based applications.


    Education and Experience Preferred: Bachelor’s Degree in an information technology field and 3 years of business analytics and project management experience



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