• Transition to Community Living Initiative (TCLI) Supervisor

    Job Locations US-NC-Gastonia | US-NC-Hickory
    Posted Date 2 weeks ago(1/8/2019 3:08 PM)
    Job ID
    # of Openings
    Community and Social Services
  • Overview

    Excellent Benefits Package!!!

    Location: Gastonia or Hickory

    Projected Hiring Range:  $57,095 – $60,100


    Closing Date: Open Until Filled


    Primary Purpose of Position: The Mental Health Substance Use (MHSU) Care Coordination Supervisor manages and supervises a MHSU Care Coordination team MHSU This position is responsible for management duties relating to MHSU treatment planning, assessment, referral/linkage, and monitoring of individuals in identified special healthcare needs populations and high risk high cost populations.  This position requires a dynamic, proactive approach to supervision, assessment, monitoring and comprehensive coordination of care, to ensure quality supports and consistent adherence to waiver requirements. This is a mobile position requiring work in various locations.



    Role and Responsibilities:

    • Supervises staff of an assigned MHSU Care Coordination Team which may include MHSU Care Coordinators, Transition Coordinators, In Reach Specialists Hospital Liaison and/or Jail Liaisons
    • Completes weekly, monthly, quarterly and other performance reporting as required or needed related to individuals categorized as “high cost” “high risk” or “special population”
    • Provides communication and technical assistance with providers, consumers, stakeholders, and other LME/MCO staff regarding MHSU responsibilities and functions
    • Creates problem-solving and goal-oriented partnerships with individuals/legally responsible persons, providers, etc.
    • Provides training and instruction regarding Child and Family Team meeting facilitation for children/adolescents, treatment team planning and the Four Quadrant Care Coordination Model to staff, community, and stakeholders
    • Provides ongoing training and instruction regarding Service Definition requirements, provider network capacity, and medical necessity criteria to staff, community, and stakeholders as needed
    • Meets departmental goals to ensure that the following criteria are met for the MHSU Care Coordination Department:
      • Timely development of the person-centered plan, crisis plan and Behavior Support Plan (as applicable)
      • Identification and use of natural/community resources through the assessment/planning process
      • Appropriately updated assessments/plans
      • Services are monitored (including direct observation of service delivery) in all settings
      • Reporting of critical incidents
      • Timely follow-up on any concerns/issues
      • Timely submission of authorization requests for all LME/MCO funded services/supports
      • All clinical documentation (e.g. goals, plans, progress notes, etc.) meet State, agency and Medicaid requirements
      • Medical record compliance/quality, as demonstrated by ensuring ≥95% compliance on Qualitative Record Reviews
      • Weekly data sharing with the CCNC Informatics center and documentation of minimum monthly meetings with CCNC to facilitate communication and develop integrated care practices
    • Collaborates with CCNC, hospitals, and physicians within LME/MCO area to develop and implement plans, coordination of activities, and management of deliverables for individuals categorized as “high cost” or “high risk” or “special population” due to frequent and intensive medical needs
    • Provides clinical consultatio
      • Ensures continuity of care for intensive crisis services and other levels of care
      • Performs prior authorization review, continued stay and discharge reviews for mental health and substance use services
      • Conducts chart reviews for care determinations to assist providers with creative problem solving to suggest alternative approaches to care
      • Utilizes clinical knowledge of a range of mental health and substance use diagnosis for children and adults
      • Makes sound judgments based on clinical and legal requirements, client needs, and the crisis intervention and recovery model and community resource

    Knowledge, Skills and Abilities:  

    • Comprehensive knowledge of assessment and treatment of MHSU needs, with or without co-occurring I/DD needs
    • Considerable knowledge of the MH/SU/IDD service array provided through the network of the LME/MCO’s providers
    • Working knowledge of laws, regulations, and program practices/requirements impacting consumers and families
    • Exceptional leadership and interpersonal skills; highly effective communication ability
    • Excellent computer skills including proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.)
    • Excellent problem solving, negotiation and conflict resolution skills
    • Propensity to make prompt, independent decisions based upon relevant facts and established processes
    • Detail oriented, able to independently organize multiple tasks and priorities, and to effectively complete reporting measures within assigned timeframes



    Education/Experience Required: A Master’s Degree in a Human Service field with clinical licensure, three (3) years post-Master’s care coordination experience in MHSU and three (3) years of administrative supervisory experience.  A valid driver’s license is required.


    Licensure/Certification Requirements: Current unrestricted license (LPC, LCSW, LMFT, LCAS, LPA, LP or RN) with the appropriate professional board of licensure in the state of North Carolina.   Employee is responsible for complying with respective licensure board’s continuing education/training requirements in order to maintain an active license


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